Warranty Policy
Standard Limited Warranty
PWCBrackets warrants its products to be free from defects in materials and workmanship under normal use and proper installation for a period of one (1) year from the original date of purchase, unless otherwise stated on the product page.
This warranty applies only to the original purchaser and is non-transferable.
At our discretion, we will repair or replace any product found to be defective during the warranty period.
Extended Warranty Coverage
Customers may purchase an Extended Warranty at the time of checkout for eligible products.
Extended Warranty Terms
- Extended Warranty coverage begins after the standard manufacturer warranty expires
- Coverage length is based on the option selected at purchase (e.g., 2-Year or 3-Year)
- Extended Warranty is optional and must be purchased with the product
- Extended Warranty applies only to the original purchaser
- Extended Warranty is non-refundable once the order has shipped
What Is Covered
The Standard and Extended Warranty covers:
- Manufacturer defects
- Defects in materials or workmanship
- Failures occurring under normal, intended use
- Products installed according to provided instructions or industry-standard practices
What Is NOT Covered
This warranty does NOT cover damage caused by:
- Improper installation or modification
- Water intrusion beyond the product’s intended design
- Corrosion, oxidation, or rust
- Physical damage, impact, collision, or accidents
- Abuse, neglect, misuse, or improper handling
- Racing, competition, or commercial use
- Electrical issues caused by incorrect wiring, voltage, or tuning
- Normal wear and tear
- Cosmetic damage that does not affect functionality
Products that have been altered, disassembled, or repaired by anyone other than PWCBrackets may void warranty coverage.
Warranty Claims & Limits
- Warranty claims are limited to repair or replacement at the discretion of PWCBrackets
- Multiple claims may be permitted, however:
- Total warranty liability shall not exceed the original purchase price of the product
- Once a replacement or reimbursement equal to the product value has been issued, the warranty is considered fulfilled
Shipping & Handling for Warranty Claims
- Customer is responsible for shipping the product to PWCBrackets unless otherwise stated
- Replacement products will be shipped back via standard shipping
- Expedited shipping is available at the customer’s expense
- Shipping damage is not covered unless shipping insurance was purchased at checkout
Proof of Purchase Required
To submit a warranty claim, customers must provide:
- Order number or proof of purchase
- Description of the issue
- Photos or videos showing the problem
- Serial number (if applicable)
Failure to provide required documentation may delay or deny a claim.
Turnaround Time
Warranty claims are typically processed within 7–14 business days after the product is received and inspected.
Timeframes may vary during peak seasons or events.
No Replacement Before Inspection
Products must be inspected before any warranty replacement is issued.
We do not send replacements before the defective product is returned, unless explicitly approved.
Limitation of Liability
Under no circumstances shall PWCBrackets be liable for:
- Incidental or consequential damages
- Loss of use
- Loss of income or downtime
- Installation or removal labor costs
Some states do not allow limitations on incidental damages, so these exclusions may not apply to all customers.
How to Start a Warranty Claim
To begin a warranty claim, contact us at:
📧 Email: Pwcbracket@gmail.com
📞 Phone/Text: 770-912-3418
🌐 Website: www.Pwcbrackets.com
Please include your order number and a brief description of the issue.
Policy Updates
This warranty policy is subject to change without notice.
Warranty terms in effect at the time of purchase will apply.